Privacy Policy

160 Tiles Club (“160 Tiles Club”, “160”, “we”, “us” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you use our website, register for or attend our events or classes, make a booking, communicate with us, complete our forms or surveys, or otherwise interact with 160 Tiles Club.

We handle personal data in accordance with applicable Malaysian data protection laws.

1. Personal Data We Collect#

Depending on how you interact with 160 Tiles Club, we may collect:

• your name and contact details, including your email address and telephone number;
• registration and booking information;
• information about the events, classes or activities you register for or attend;
• payment status, payment references and payment evidence such as receipts or transfer confirmations;
• responses you provide through questionnaires, surveys, feedback forms or event interest forms;
• communications and enquiries you send to us;
• attendance and participation information;
• photographs or video captured at Club Events where applicable;
• your marketing and communication preferences; and
• technical information relating to your use of our website, such as device, browser, referral, campaign and usage information collected through analytics technologies.

We only seek to collect personal data that is reasonably relevant to our activities and services.

2. How We Collect Personal Data#

We may collect personal data:

• directly from you when you complete a form, make a booking, register for an event or class, contact us or provide information at a Club Event;
• through our website and booking systems;
• through questionnaires, surveys, feedback forms and event interest forms;
• through payment evidence submitted by you;
• through analytics and similar technologies used on our website; and
• through service providers or platforms used by us to operate our activities, where appropriate.

If you make a booking on behalf of another person, you should ensure that you have their permission to provide their personal data to us and that they are made aware of this Privacy Policy where appropriate.

3. How We Use Personal Data#

We may use personal data to:

• process and administer bookings and registrations;
• verify payments and payment evidence;
• communicate booking confirmations, event information, changes and other service-related messages;
• administer events, classes and Club activities;
• manage attendance, table assignments, queues and other event operations;
• respond to enquiries, requests, feedback or complaints;
• prevent and investigate fraud, misuse, security incidents or breaches of our Terms of Service;
• understand our community’s interests and preferences;
• improve our website, events, activities and services;
• understand how people discover and use our website and marketing campaigns;
• maintain appropriate operational, financial and administrative records;
• comply with applicable legal or regulatory requirements; and
• where you have agreed to receive them, send you marketing updates about 160 Tiles Club events, classes, activities and services.

We do not use consent to receive marketing as a condition of receiving booking or service communications that are reasonably necessary to provide something you have requested from us.

4. Payments and Payment Evidence#

Where we ask you to provide payment evidence, such as a receipt or transfer confirmation, that information is used to verify and administer your payment and booking.

Payment evidence may contain personal or financial information. We treat submitted payment evidence as private administrative information and do not publish it as event content.

Access to payment evidence is limited to persons and systems that reasonably require access for payment verification, administration, accounting, fraud prevention or legal purposes.

Please avoid including unnecessary personal or financial information when submitting payment evidence.

5. Photographs and Event Media#

Club Events may occasionally be photographed or recorded for event documentation, community updates or promotional purposes.

Where photography or recording is planned, we may provide notice during registration, at the venue or through other reasonable means.

If you reasonably wish to avoid being identifiable in promotional photography or video, please let a Club staff member know. Where operationally feasible, we will take reasonable steps to accommodate that preference.

Where an identifiable portrait, testimonial or similar material is intended for substantial promotional use, we may seek separate consent where appropriate.

Additional conditions may apply to events that are livestreamed or substantially recorded.

6. Marketing Communications#

We may send you marketing or Club updates where you have agreed to receive them or where otherwise permitted by applicable law.

You may withdraw your marketing consent or unsubscribe at any time using an available unsubscribe method or by contacting us.

Withdrawing from marketing communications will not prevent us from sending communications reasonably necessary to administer an existing booking, registration, enquiry or other service you have requested.

7. Data Sharing and Service Providers#

We do not sell your personal data.

We may disclose or provide access to personal data where reasonably necessary to operate 160 Tiles Club, including to service providers that support our:

• website and hosting;
• forms and registration systems;
• communications;
• analytics;
• payment administration;
• event operations; and
• other technical or administrative services.

We may also disclose personal data where required or permitted by applicable law, or where reasonably necessary to protect the rights, safety or security of the Club, our participants or others.

Some third-party platforms may process personal data under their own terms and privacy practices.

Where we use a service provider to process personal data on our behalf, we take reasonable steps appropriate to the nature of the service and data involved to protect that information.

8. Analytics and Website Data#

We may use privacy-conscious analytics and similar technologies to understand how our website is used and how visitors discover 160 Tiles Club.

This may include information such as:

• pages viewed;
• referring pages or websites;
• campaign or UTM information;
• approximate technical or device information;
• browser information; and
• interactions with website features.

We use this information primarily to understand website performance, improve our services and evaluate our communications and marketing.

Where consent is required for a particular analytics or tracking technology, we will seek it as appropriate.

9. Data Security#

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Access to personal data is limited according to operational need where reasonably practicable.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

If you believe personal data provided to 160 Tiles Club may have been compromised, please contact us promptly.

10. Data Retention#

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and transaction records, resolving disputes, preventing fraud and complying with applicable legal obligations.

Different categories of information may therefore be retained for different periods.

When personal data is no longer reasonably required, we will take reasonable steps to delete, destroy or anonymise it, subject to any applicable legal, accounting or record-keeping requirements.

11. Accuracy of Personal Data#

We take reasonable steps to keep personal data accurate, complete and up to date where necessary for the purposes for which it is used.

You may contact us if you believe information we hold about you is inaccurate or requires correction.

12. Your Choices and Rights#

Subject to applicable law, you may contact us to:

• ask whether we hold personal data about you;
• request access to personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• withdraw consent where our processing relies on your consent;
• ask us to stop sending you marketing communications;
• ask questions about how your personal data is collected, used, disclosed or retained; or
• make another request concerning your personal data that is available to you under applicable law.

Some requests may be subject to legal exceptions or record-retention requirements.

Withdrawing consent does not necessarily require us to delete information that we are required or permitted to retain for another lawful purpose.

13. Third-Party Links and Services#

Our website or communications may contain links to websites or services operated by third parties.

Their handling of personal data is governed by their own privacy policies and practices. We encourage you to review those policies when using third-party services.

14. Changes to This Privacy Policy#

We may update this Privacy Policy as our services, systems or legal obligations change.

The current version will display its last-updated date.

Where a change materially affects how we collect or use personal data, we will take reasonable steps to provide appropriate notice where required.

15. Contact Us#

For questions, requests or concerns regarding your personal data or this Privacy Policy, contact:

160 Tiles Club
Email: privacy@160tiles.com

For general enquiries or booking assistance, contact frontdesk@160tiles.com.